Cancellation, delivery and refunds
Request your first ZeroHostCMS hosting payment back within 30 days, with no reason required, by emailing support@zerohostcms.com. Cancellation, renewals and separate purchases have different terms.
By SAGOZEN Labs · Reviewed
Scope and current availability
This policy covers paid ZeroHostCMS hosting. Confirm checkout availability and applicable purchase terms in the product portal. This company website does not charge cards. Labs downloads, app-store purchases and third-party products follow the seller's terms on your receipt. Commissioned services follow their agreed scope and payment terms.
Refunds within the first 30 days
Your first hosting subscription payment, monthly or annual, is refundable on request within 30 days of that payment, with no reason required. Email your refund request to support@zerohostcms.com within that period with your account email and order reference, never card details. Later renewals are excluded from this guarantee; legal refund rights remain. Refunds and renewal cancellation are separate requests. Tell support if you want both. Request a hosting refund by email: mailto:support@zerohostcms.com?subject=ZeroHostCMS%20hosting%20refund
Delivery and activation
Hosting is a recurring digital service, with no shipping. Activation requires a verified eligible subscription; publication needs approved content and deployment. Domains also need ownership, DNS and HTTPS checks. If paid access is missing, email support with your account email, site ID, payment date, receipt or invoice reference and what is missing. Do not send card details, passwords or API keys, or pay again to retry activation.
Cancelling a subscription
Open ZeroHostCMS billing management, select your subscription in Stripe Customer Portal, choose cancellation and check its effective date. Email support@zerohostcms.com if the portal is unavailable or you need help. Period-end cancellation keeps paid access through the paid monthly or annual term. After expiry, paid features and dedicated paid hosting stop; retained drafts remain manually editable. Free has its own public-site allowances, not the paid plan's domains or limits. Ask support about the site's publication and domain status before cancellation; do not assume an automatic transfer to Free hosting. Cancellation does not erase account data. Cancellation does not automatically refund or prorate annual payments. Request the first-payment refund within 30 days; other legal adjustment and refund rights remain.
Refund processing and billing errors
Support handles refund requests; they are not automatic. Refunds return to the original payment method. Timing depends on Stripe and your bank, with no fixed processing or response time. For billing errors, send support your account email, order reference, charge date, amount and description, such as a duplicate, unauthorized charge or undelivered service. Never send card details.
Access during a refund or dispute
Pending or completed refunds, including partial refunds, and payment disputes may suspend paid access and public hosting. Suspension does not cancel future charges, issue a refund or change your legal rights. Contact support to resolve access and renewal before paying again. A further payment does not automatically restore suspended access.
Separately purchased services and credits
Page-view top-ups cost USD 0.05/1,000 views when available. AI credits are purchased separately through Polar when metering is enabled; they do not replace an active paid hosting plan or unlock AI on Free. Domain registrations, top-ups, AI credits and custom services are outside the hosting first-payment guarantee. Their disclosed purchase terms and mandatory law apply. Check those terms before purchase; use your receipt to identify the purchase and provider when reporting payment or delivery issues.
Your rights remain intact
Your statutory cancellation, withdrawal, refund, dispute and consumer remedies remain intact. Contact SAGOZEN before buying if any terms are unclear.
Contact
SAGOZEN. Company and privacy: hello@sagozen.digital. Product, billing and refunds: support@zerohostcms.com. Contact address: Ste N, 30 N Gould St, Sheridan, WY 82801, US. Send only necessary details, never passwords, secret keys or card information.